Due to the nature of our online site, and the nature of our products, we will accept no returns or refunds, we may, at our discretion, send you a new product, for the cost of taxes and shipping and handling, or at our discretion, try to work out the problem or issue with whom it may concern in a way that both parties agree on in writing.
Describe the return policy for your store, how to return items, and contact info.
Please read the terms and conditions of use carefully before using this site. We maintain this web site as a service to our customers, and by using this site you are agreeing to comply with and be bound by the following terms and conditions. Please review the following terms and conditions very carefully and check them periodically for changes. If you do not agree to the terms and conditions, you should not obtain services or products from this site.
Acceptance of this Agreement
You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement. This Agreement constitutes the entire and only agreement between us and you, the content, products or services provided by the site and the subject matter of this Agreement. This Agreement may be amended by us at any time and without specific notice to you. The latest Agreement will be posted on the site, and you should review this Agreement prior to using the site.
Product Weight, Size and Appearance
Each of our products uses the blood of the animal/protein as a binder during processing to ensure our products stick together through the patty process. Furthermore, raw pet food can be over 60% moisture. Each patty is weighed by our patty machine during pressing. Due to the moisture in the product, the weight may vary slightly when the product is allowed to thaw and the moisture and blood release, will affect the weight of our products. Our products do not contain any preservatives, dyes or other artificial ingredients, each animal that is processed for our diets is an individual and color will vary slightly in products. All products are made with raw ground bone, supplementation is not used. All raw ground bones are pressed through a grinder which results in the majority of the ingredient as a paste with fragments of raw bone remaining. The remaining fragments range in size which vary in length and diameter typically less than 3/4". The crushing process results in 90% paste with the remaining as bone fragments.
Pet Transition or Illness
All dogs should not be treated equal, all dogs do not transition to a raw diet or to other raw pet food the same. It is the responsibility of the pets owner to know what proteins and ingredients the pet can or can not be fed as well as understanding the ingredient processing used to determine if this specific raw diet is suitable for your pet and assume responsibility if you choose to feed after evaluating product upon being received. You understand and accept that your dog may not like or adjust to our products and will be responsible for pets well being. For this reason, we always recommend ordering a sample pack for first time buyers.
Editing, Deleting & Modification
We reserve the right in our sole discretion to edit or delete any information or other content appearing on the Site, including this Agreement, without further notice to users of the site.
Indemnification
You agree to indemnify, defend and hold us and our partners, attorneys, staff, and affiliates harmless from any liability, loss, claim, and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of the site.
Nontransferable
Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.
Disclaimer
The information from or through the site is provided "as-is," "as available”, and all warranties are disclaimed. The information and services may contain bugs, errors, problems or other limitations. we and our affiliated parties have no liability whatsoever for your use of any information or service. In particular, but not as a limitation, we and our affiliated parties are not liable for any indirect, special, incidental or consequential damages including damages for loss of a pet, loss of work, lost profits or litigation, whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. the negation of damages set forth above is fundamental elements of the basis of the bargain between us. This site and the information would not be provided without such limitations. No advice or information, whether oral or written, obtained by you from us through the site shall create any warranty, representation or guarantee not expressly stated in this agreement.
Safe Food Handling Instructions
If you want to feed your dog raw food, it is important that you follow certain steps when storing, handling, and serving the raw food. Valid health concerns do exist for humans if raw food is not handled and stored in a proper manner. These situations can be mitigated with a few very easily taken precautions to ensure that you, your family and friends, and other pets you have are safe.
Storing Raw Dog Food
You store raw dog food much in the same way you store your own raw food such as hamburger and chicken, place it in secure packagings, such as a covered plastic container, and store it in the freezer. This will help deter bacterial growth and reduce spoiling.
Instructions for storage
Freeze raw pet food until you are ready to use it Keep raw pet food separate from other food Immediately refrigerate all leftover raw pet food or discard all leftover raw pet food in a safe manner. Handling and Serving Raw Dog Food It is best that any surface the raw food touches, including kitchen counters, cutting boards, knives, food bowls, your hands or on the surface that may come in contact with raw pet food be washed in case the food contains a pathogenic organism. The FSIS (Food Safety and Inspection Service)recommends washing your hands and surfaces or objects that come in contact with raw or dried pet food to rid the surfaces of pathogenic bacteria.
Instructions for Safe Food Handling
Always wash your hands for 20 seconds after encountering raw of dried pet food. Always wash your hands after touching your pet, especially within the first fifteen minutes after touching any pet that has just eaten. Do not let your pet lick your face, especially after your pet has just eaten raw or dried pet food. Thoroughly wash and disinfect any surface that has encountered raw pet food, remember raw pet food can splash and bacteria can spread to other surfaces. After washing with hot water and soap, a solution of 1. Tablespoon of bleach and 4 cups of water is an effective disinfectant. You can always run items through a dishwasher to clean and disinfect them. Dispose of old or spoiled pet food in a safe manner, such as securing in a bag and properly discarding in the trash. Following these safe handling instructions will minimize your exposure yo pathogenic bacteria and having you and your pet enjoying the many benefits of feeding raw pet food!
The Difference between Cleaning and Disinfecting
Cleaning removes germs (like bacteria) and dirt from surfaces and objects. Cleaning works by using soap (or detergent) and water to physically remove germs and dirt. This process doesn’t necessarily kill germs, but by removing them, cleaning lowers the number of germs and the risk of spreading infection. Disinfecting kills germs on surfaces and objects. Disinfecting works by using chemicals, such as bleach, to kill germs. This process doesn’t necessarily clean dirty surfaces and objects or remove germs, but by killing germs after cleaning, disinfecting can further lower the risk of spreading infection.
Cleaning removes germs (bacteria) and dirt from surfaces and objects. Cleaning works by using soap (or detergent) and water to physically remove germs and dirt. This process doesn’t necessarily kill germs, but by removing them, cleaning lowers the number of germs and the risk of spreading infection.
Disinfecting kills germs on surfaces and objects. Disinfecting works by using chemicals, such as bleach, to kill germs. This process doesn’t necessarily clean dirty surfaces and objects or remove germs, but by killing germs after cleaning, disinfecting can further lower the risk of spreading infection.
Limits
All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. We will not be liable to you for any incidental, special or consequential damages of any kind that may result from the use of or inability to use our site. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods or information.
Payments
You represent and warrant that if you are purchasing something from us that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.
Verify Member's Address
Jake and Blue’s Raw Dog Food reserves the right to contact a customer via email to verify the accuracy of account information (including the customer's correct name and address)that is needed to provide the customer with the goods he or she requested from Jake and Blue’s Raw Dog Food.
Copyright
The content, organization, graphics, design, and digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks, and another proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters is strictly prohibited. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.
This Privacy Policy describes the ways in which Jake and Blue’s Raw Dog Food (“we,” “our,” or “us”) collect, use, and disclose information obtained about you through the Jake and Blue’s Raw Dog Food website at www.jakeandblues.com (the “Site”). By using the Site, you consent to the processing of your information as set forth in this Privacy Policy, now and as amended by us.
WHAT INFORMATION DO WE COLLECT?
Information You Provide – We and our service providers collect information that you provide when you use the Site, including when you use the Site contact form, sign up for our newsletter, or otherwise contact us with a question, comment, or request.
Information Automatically Collected From You – We and our service providers, may automatically collect certain technical information from your computer or mobile device when you use the Site, such as your Internet Protocol address, your browser type, your operating system, the pages you view on the Site, the pages you view immediately before and after you access the Site, and the search terms you enter on the Site. This information allows us to improve the Site and the services we provide, and enables us to evaluate usage of the Site and to compile statistical reports on Site activity, and to facilitate the delivery of information on the Site or other websites.
HOW DO WE USE THIS INFORMATION?
We, and our affiliates and subsidiaries, may use the information we collect for a number of purposes, including, but not limited to:
Providing you with services or information you request; communicating with you about our mission or other purposes; providing you with information about the Site or required notices; allowing us to improve the Site and the services we provide, such as by better tailoring our content to our users’ needs and preferences; generating and analyzing statistics about your use of the Site; and detecting, preventing, and responding to fraud, intellectual property infringement, violations of law, or other misuse of the Site.
We also may combine or aggregate any of the information we collect through the Site or elsewhere, including from offline data sources, for any of these purposes. In addition, other parties may collect information about a visitor’s online activities over time and across different websites following a visit to our Site.
UNDER WHAT CIRCUMSTANCES DO WE DISCLOSE THIS INFORMATION?
We may disclose the information we collect from you through the Site:
to our affiliates and subsidiaries; to service providers who work on our behalf and who have agreed to use the information solely in furtherance of our operations, including, but not limited to, delivering marketing communications; to address legal requests and obligations, such as to comply with a subpoena or other legal process, or to comply with government reporting obligations; when we believe in good faith that disclosure is necessary (a) to protect our rights, the integrity of the Site, or your safety or the safety of others, or (b) to detect, prevent, or respond to fraud, intellectual property infringement, violations of law, or other misuse of the Site; and
The Site also may contain third-party links. You acknowledge and agree that we are not responsible for the collection and use of your information by such third parties that are not under our control. We encourage you to review the privacy policies of each website you visit.
WHERE IS THIS INFORMATION PROCESSED?
Information collected through the Site will be processed in and subject to the laws of the United States, which may not provide the same level protection for your personal information as your home country, and may be available to the United States government or its agencies under a lawful order made in the United States. In addition, we may transfer your information outside the United States to our affiliates, business partners, and service providers located in other countries. By using the Site, you consent to such transfer to, and processing in, the United States and these other countries. By using the Site, you consent to the sole and exclusive jurisdiction of the United States for any claim under this Policy, and agree that the laws of the United States will govern any and all claims.
HOW IS YOUR INFORMATION SECURED?
We endeavor to maintain reasonable administrative, technical, and physical safeguards designed to safeguard the information collected by the Site. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to the Site over networks that we do not control, including the Internet and wireless networks.
WHAT CHOICES DO YOU HAVE?
Certain of our emails may contain an option to opt-out of future emails.
To the extent third parties may collect information online, you may also be able to exercise some choices regarding their collection of information across third party websites via certain third party tools.
WHAT ABOUT CHILDREN’S INFORMATION?
The Site is not directed to, nor do we knowingly collect information from, children under the age of 13. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us at the contact information listed below.
CHANGES TO THIS PRIVACY POLICY
If we update this Privacy Policy, we will notify you by posting a new Privacy Policy on this page. If we make any revisions that materially change the ways in which we use or share the information previously collected from you through the Site, we will include them in a revised, posted new Privacy Policy and we may give you the opportunity to consent to such changes before applying them to that information.
HOW CAN YOU CONTACT US?
If you have any questions about this Privacy Policy or use of your information collected through the Site, please contact us at jakeandblues.com
